Network problems caused by problems with datacenter fiber connections Thursday 30th November 2023 16:40:00

Unfortunately, there was a network disruption starting at around 16:40 due to a failed dark fiber line from the data center to Amsterdam. In response, we routed all traffic via Frankfurt as the remaining capacity to Amsterdam was insufficient. Unfortunately, after some time there was also a capacity bottleneck on the line to Frankfurt, which unfortunately led to major problems. The problems have now been resolved - the data center's dark fiber line to Amsterdam is still disrupted, but we are not affected by this.

We sincerely apologize for this and offer all customers a 2-day runtime credit because to this problem.

The data center's dark fiber to AMS is operational again since around 8 p.m. on Thursday and has been running stable since then. This incident is now closed.

We would like to apologize again for the problems that have been caused.